What Are Polls?
Polls are a premium feature that allows you to directly interact with your app users by asking them questions and getting feedback from them. A poll is sent out to your app users as a push notification. The poll itself consists of a question and either a text response field, or up to four possible responses that you have determined.
When users receive a poll, they can open it up from their lock screen (if they have opted in to push notifications), or from the app’s message center.
Polls are a great way to promote engagement with your app. You could ask fun questions, like "What food do you think best represents [your destination]”. Another idea is to solicit feedback about your app’s user experience.
When a user responds to a poll by selecting one of the provided answers, they will be able to see a current tally of what other people have responded to the poll. Users will be able to see the total number of respondents, and the percentage that each answer was selected.
The user’s responses to quick polls are anonymous. It is not possible to track what individual users responded, or to identify which users responded and which did not.
If you are interested in adding quick polls to your app, please contact your VisitApps Client Success Manager by submitting a ticket via the client portal.
How Do I Create a Poll?
Creating a Quick Poll
To create a quick poll, navigate to the Messages section of your VisitApps Mobile App Studio (MAS). Select the menu on the upper left corner of the MAS and select ‘Compose’ to create a new message.
If you have the quick polls feature enabled, you will see a ‘Multiple Choice’ draggable when you are in the ‘What’ tab of creating your message. Drag the ‘Multiple Choice’ draggable to your message.
You will see fields to input the following information: Title, Question and Answers.
By the Numbers
- Title: This is the title of the message. This text will display in the push notification. The goal of the title is to grab the user’s attention, so that they open the notification.
- Question: This is where you place your poll’s question. Make sure you phrase the question in an appropriate way, so that it makes sense for the multiple choice answers you provide. Keep in mind that the answers for quick polls are single-select.
- Answers: You can provide up to four options for your users to select as their answer to the poll question. Try to keep the answers concise and clear. The answers are single-select, so make sure the options are clear. This will help users identify which answer they agree with the most.
Once you have completed the quick poll options, fill out the rest of the message details. You can use quick polls in conjunction with push categories, regions and message scheduling. - Next: This will take you to the next step of creating your message.
Creating an Open Response Poll
To create an open response poll, navigate to the Messages section of your VisitApps Mobile App Studio (MAS). Select the menu on the upper left corner of the MAS and select ‘Compose’ to create a new message.
If you have the polls feature enabled, you will see a ‘Response’ draggable when you are in the ‘What’ tab of creating your message. Drag the ‘Response’ draggable to your message.
You will see fields to input the following information: Title and Question.
By the Numbers
- Title: This is the title of the message. This text will display in the push notification. The goal of the title is to grab the user’s attention, so that they open the notification.
- Question: This is where you place your poll’s question. Make sure you phrase the question in an appropriate way, so that it makes sense for the user to know how to respond.
Once you have completed the poll options, fill out the rest of the message details. You can use polls in conjunction with push categories, regions and message scheduling.
How Do I See My Poll Responses?
You can find your user’s responses to the poll by viewing the statistics for the push message.
Navigate to the ‘Sent’ section of your messages. Then, select the message to see its statistics. You will be able to see all the data related to the message. This includes how many people responded to each answer and the overall percentage each answer received.